SHIPPING POLICY

Thank you for visiting and shopping at Indieshoppers . Following are the terms and conditions that constitute our Shipping Policy.

Our Order Cut off Time is 09:00 PM  GMT Greenwich Mean Time (London)

FOR THE UNITED KINGDOM :

Our Handling Time : 1-2 Business Days.

Our Transit Time : 7 to 10 Business Days

We offer Free Shipping to the United Kingdom ,  Our Transit Time is 7 to 10 Business days
 

Method of Delivery

We do not send orders during holidays.

We send your purchase using Royal Mail , Hermes ,Or Yodel.

If you order a product after the cut-off time (which is 09:00 pm), it will be processed the next day.

Confirmation of Shipment

We will send you a confirmation email once your purchase has been sent. The email will contain a tracking ID, which will be active within 1 day.

Our Working Days

Monday through Saturday is our business days.

Item Misplaced

If you did not get the merchandise within the indicated time frame, please contact the carrier, and if the problem persists, please contact us at contact@indieshoppers.co.uk

Wrong Address

You will be liable for paying all shipping fees for reseeding the goods if you provide the wrong address during checkout and it is returned to us. contact@indieshoppers.co.uk


Address Change

If you need to change the location where your order will be delivered, please contact us at contact@indieshoppers.co.uk within 24 hours of placing your order. We are unable to change the delivery address once it is in transit.

Cancellations

For a fast and optimized delivery time, your orders are fulfilled and shipped as soon as we receive them, which gives a small window of possibility of a cancellation. But if your order is still processing and under 24H , we might be able to accept cancellation ,But if order is shipped we can't cancel your order. Please refer to our Refunds & Returns For Further Details

Once the order delivered you can return the order by reading our return policy.

Items Damaged While in Transit

Suppose you find that your product has been damaged or broken during delivery. Contact us immediately and take a clear photo of the broken or damaged product and send it to our customer service email at contact@indieshoppers.co.uk. and request a free exchange or return.

Customs, Duties and Taxes

indieshoppers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

CONTACT INFORMATION:

Trade Name: Indie Shoppers

Phone : +447537180490

Email : contact@indieshoppers.co.uk

Address : 128 City Road, London, EC1V 2NX, United Kingdom

Last updated: 12/06/2025

You consent to the terms indicated below by placing an order with us. These guidelines were put in place to make sure you were fully aware of our refund and return policies and procedures.

These regulations apply to the nation of The United Kingdom.

RETURN POLICY FOR 30 DAYS

You may submit a return within 30 days of receiving your merchandise thanks to our 30-day return policy. Your item must be unworn or unused, with tags still attached, in the original packaging, and in the exact state that you received it in order to be eligible for a return. A receipt or other form of evidence of purchase is also required.

PROCESS OF RETURN

Please get in touch with us through our email : contact@indieshoppers.co.uk  to start a return. If we agree to your return, we'll send you an email with a return shipping label and instructions on how to deliver your package. Unrequested returns of items to us will not be accepted.

How will customers get the return label?

For defective products

Download/print

For customer remorse

Download/print

How many days do customers have to return a product?

30 Days

The product conditions that you allow for returns

New

What is the restocking fee?

No Restocking Fee

How much will customers pay for return shipping?

For defective products

No Cost

For customer remorse

No Cost

DAMAGED AND INACCURATE PRODUCTS OR ISSUES

In order for us to investigate and address the issue, please inspect your purchase as soon as you get it and let us know right away if it is defective, damaged, or if you got the wrong item. If you wish to return your purchase, get in touch with our mail. Depending on where you live, the time it takes for your returned items to reach you may vary.

EXCHANGES

We only replace anything that are defective, damaged, the wrong product, or the wrong size. Please contact us by mail at the address shown on our store's website if you need to exchange anything.

RESTOCKING FEE

On returns, there is no restocking fee.

REFUNDS

Once we've received and examined your return, we'll let you know whether or not the refund was approved. If accepted, the original payment method will be immediately refunded. Please be aware that processing and publishing your refund may take some time on the part of your bank or credit card provider. For info contact us at: contact@indieshoppers.co.uk.

CONTACT INFORMATION:

Trade Name: Indie Shoppers

Phone : +447537180490

Email : contact@indieshoppers.co.uk

Address : 128 City Road, London, EC1V 2NX, United Kingdom

Last updated: 12/06/2025